Frequently Asked Questions

Frequently Asked Questions

Q: Where are you located?

A: We are a proudly Canadian boutique. 

Q: I have a discount code, where do I enter it?

To enter your discount code you'll need to be in the checkout portion of your order. If you are on mobile you will need to click "show order summary" to enter it.

You can enter your discount code within the cart and it will automatically make the adjustment to the cost for you there. if your discount code is not working contact the Instagram account @akioka.pets immediately and we will fix this for you right away. 

Q: How does currency affect my purchase? 

A: We are priced in American Dollars. The last page of checkout will be displayed in USD. When you place your order, your credit card will do the adjustment to your desired currency at no additional cost to you.

Q: How long until I get my order? 

A: We have a turn around time of about two - three weeks. Some items will arrive to you faster than this and some can take a bit longer. Our top priority is lowering the wait time on orders. 

Q: How can I get free shipping? Why is my order charging shipping?

A: Free shipping is automatically triggered in the cart when your final order is valued over 39 Dollars.

Q: What if I have any problems with my order?

A: We have a 24 hour customer service line and email address where someone will help you out as soon as possible with any concerns you have. Customer service is very important to us. Email us at: helpdesk@akiokapets.com

Q: I want to be an Ambassador, what do I need to do? 

A: Please message our Instagram account @akioka.pets and from there we can see if you would be a good fit for our company and we can work together on a package for you. 

Q: Can I have a tracking number for my order?

A: You will receive an email confirmation once we ship your order. At this time you can email customer service helpdesk@akiokapets.com and they can provide you with your shipping number.

Q: Do you guys offer Cash on Delivery or AfterPay?

A: We are located in Canada and unfortunately neither of these services are available here at this time. 

Q: I only received some of my order, where is the rest? 

A: We want you to start receiving your items as quickly as possible! We start processing items from your order right away, which often means that you will receive multiple packages (and a handwritten postcard!) from us instead of a single package at a later date in an effort to cut down delays in shipping.

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